Brew City UX Talk on : Mixed Reality – The Second Generation is All About UX

I will be speaking next week for Brew City UX. Please join me, its going to be a great discussion. Signup here:

Mixed Reality – The Second Generation is All About UX

Tuesday, Oct 15, 2019, 5:30 PM

201 E Pittsburgh Ave #400 Milwaukee, WI

60 UX Professionals Attending

Mixed Reality has made a big splash in the last few years with real products arriving from Microsoft and Magic Leap. The dust has settled, and the second generation of hardware and development tools from Microsoft are coming out this year. Where does this leave us? Join Cameron for an examination of the UX of HoloLens 2. In this talk, he will cover…

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HoloDevelopers Wiki

Introducing the HoloDevelopers Wiki! This wiki is an extension to the HoloDevelopers Slack Community. The goal of this wiki is to create a repository for any information useful to Developers of Windows Mixed Reality in a format that is easy to find, reference, and contribute to. Thanks to Jesse Mcculloch for helping me get this setup as an extension to the slack community!

Visit the Wiki!

Troubleshooting Windows Mixed Reality Headset and Controllers

Setting up my Windows Mixed Reality Headset and Controllers turned out to be the most difficult hardware to get working I’ve used in at least 20 years. It took me about a week after I received my controllers to finally get my setup working correctly. (Mostly due to waiting for parts) None of the troubleshooting was easy to figure out or well documented so I hope if you have found this article that it helps you get up and running more quickly.

I should mention that I build my own machines, and my current hardware is a 3 year old gaming machine upgraded with the latest and greatest graphics. The age of my machine did contribute to these issues.


USB 3.0 Hell

Not enough USB controller resources

“Not enough USB controller resources” was the first error I got immediately when I plugged in my headset. The headset still worked although all of my Bluetooth devices stopped functioning. This turns out to be a showstopper since the controllers are Bluetooth, and the controllers are essential.  My initial research suggested that this meant my usb 3.0 port was unable to provide enough power to the headset.  I attempted to solve this problem with a powered USB hub.  This was a false lead, although the hub was useful later on for putting a USB port in an easy to reach location for plugging and unplugging the headset.

The solution was much more complicated. I have the Asus Maximus VI Motherboard, which is an early Z87 chipset based motherboard. This motherboard contains an early implementation of USB 3.0 (not 3.1).  It turns out that a sacrifice the engineers made to get more performance resulted in a limitation of 96 endpoints. This sounds like a lot but each device can take up many endpoints. When you reach 96 endpoints you receive the above error message and things stop working.

Check out USB Tree Viewer at for a great diagnostic tool to help you understand what is going on.  After many modifications this is what my final, working setup looked like:


The solution to my USB 3.0 resource shortage was to add a PCI Express USB 3.1 card which does not share the limitations of 3.0:

ASUS PCE-AC55BT B1 Wireless-AC1200 Bluetooth 4.2 PCIe/mPCIe adapter

This card requires both an open PCI Express slot as well as a power connector (SATA style). I disabled XHCI in my bios turning all of my motherboard ports into USB 2.0 ports as well.

“Something Went Wrong” error 2181038087-12

After I had tested my new USB 3.1 ports and found them working with other devices, I plugged in my mixed reality headset and got the “Something Went Wrong” error. I had installed the latest Asmedia drivers for the card, and learned that only Microsoft drivers (!?!) work with Mixed Reality headsets. The solution to this error was to downgrade my driver to the Microsoft driver. Here is a screenshot with the correct driver installed:

Notice that the Asmedia USB 3.1 ends with (Microsoft).  The (Microsoft) at the end means you have one of the drivers that works with Windows Mixed Reality headsets. If you need to change drivers open the properties of the Extensible Host Controller in Device Manager and click Update Driver:

Click Browse my computer for driver software, followed by Let me pick from a list of available drivers.  Look for the newest driver on the list that ends with (Microsoft).

Other Issues

For other issues and general hints take a look at Microsoft’s troubleshooting guide:

The second part of this article will cover troubleshooting Bluetooth to get the controllers to work, unfortunately this was only half the battle!

Windows Mixed Reality Talk – Living on the Intelligent Edge

This is a non technical talk that is intended to show how Windows Mixed Reality fits into the Intelligent Cloud / Intelligent Edge strategy of Microsoft, to inspire you to get started developing products now and to talk about the timeline of Windows Mixed Reality products.  Check out the Video:

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Speaking tomorrow at Microsoft’s Milwaukee Office on Mixed Reality on the Intelligent Edge

Emerging technologies are disrupting the way companies do business. Natural language processing, mixed reality, and digital ink are a few of the technologies that are changing the ways we interact with customers, empower our employees, optimize processes and develop products.

The new age of ubiquitous computing and ambient intelligence calls for capabilities that extend the power of the cloud to mobile and IoT devices. This cloud-enabled “Intelligent Edge” of devices give your users and customers access to data, applications, and intelligence where they are, creating a new class of applications.

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HoloLens Tutorial Updated for Unity 2017 and MixedReality Toolkit



I’ve updated this tutorial to use the MixedReality Toolkit packages, which is a great improvement. (Nice job MRToolkit team, this was a huge step forward in usability!) I’ve also updated the tutorial to use Unity 2017.1 and the latest Visual Studio 2017. There is an incompatibility between 2017.1 and VS 2017 so make sure to update to the latest patch level that I have linked in the index. The good news is that no code changes were required. This updated version has been checked into Github. Unfortunately the HoloLens Emulator is out of date and no longer works with this tool chain.


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